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Client FAQs and ADV Information

Please call our office at 513.598.5120 or 877.598.5120 (toll free) if you have any questions or would like to schedule an appointment. 

HOW DO I MAKE A DEPOSIT INTO MY ACCOUNT? 

Please send your check to our office made payable to Charles Schwab & Co, Inc. and include your account number in the memo portion of the check. We will electronically deposit your check into your account. If the deposit is an IRA contribution, please indicate the tax year. 

REQUESTING A CHECK OR DISTRIBUTION 

Call or email our Client Services team or your advisor to request a check or distribution. Your electronic authorization may be required. 

ESTABLISHING ELECTRONIC DEPOSIT OR WITHDRAWALS 

A Moneylink can be set up between your Schwab account and your other financial institutions. This system allows funds to be moved electronically between your bank and Schwab. 

ONLINE ACCESS TO YOUR SCHWAB ACCOUNTS

Please call our office and get started OR go to schwaballiance.com to login to your account by entering your Login ID and Password. If you are a new user, select the New User link to activate your account. Can I setup online access to my accounts? Click here for step-by-step instructions.

SCHWAB STATEMENTS AND TRADE CONFIRMATIONS

You will receive monthly statements and confirmations for every trade and shareholder materials either electronically or in paper format. You can elect to receive your trade confirmations via email through Schwab Alliance Online.

REQUEST COPIES OF STATEMENTS

We can provide duplicate copies of your monthly Schwab statements.

IRS FORM 1099-COMPOSITE TAX REPORTING

In mid to late February, Schwab will send detailed IRS Form 1099-Composite which will include the cost basis and proceeds information for the previous tax year. If you are receiving distributions from an IRA, your 1099 R will be issued in early February. 

HOW OFTEN CAN I PLANT OCOMMUNICATE WITH HCM WEALTH ADVISORS 

We offer a Weekly Commentary by email. We will provide announcements about changes to your portfolio, as needed. In addition, we will mail a quarterly newsletter called The Quarterly Report to all of our Clients. We welcome your calls any time you have questions about your account.

ADDRESS CHANGE

Please notify us if you have a change of address. We will send you a Change of Address Form electronically to sign. Your next monthly statement should arrive at your new address. You can also contact Schwab directly at 800-515-2157 or via Schwab Alliance to notify them of the change. 

BENEFICIARY CHANGE

We will prepare a Beneficiary Designation Form electronically to sign. It is a good idea to review your beneficiary information periodically, particularly after major family events including marriage, divorce, remarriage, or a death of a family member. 

HOW DO YOU PROTECT MY ASSETS?

Your assets are held by our custodian, Charles Schwab.  This PDF discusses the measures they take to ensure your assets are secure. 

FORM ADV PART 2A AND 2B

Form ADV Part 2A is a narrative brochure which describes the business practices, investment strategies, and the advisory services offered. Part 2B details the education and business background of each of our Advisors. We can provide either an electronic copy or paper, whichever you prefer.

Talk to an Advisor